Booking Terms and Conditions
Online Booking and Payment
The Moray Walking & Outdoor Festival is run by the Moray Way Association and sells tickets on behalf of event providers unless otherwise specified. This means that the final contract for your purchase will be between you and the event provider.
When you place an order you will automatically receive an email from us. Your order constitutes an offer made to us to purchase the services specified in the order.
When payment is received you will receive a further email confirming acceptance of your offer. It is your responsibility to check that the confirmation issued to you is accurate.
We accept payment through PayPal, a well-known, trusted, and secure way to make payments over the Internet. Payment can be made using any major credit or debit card, or direct from a Paypal account.
Refunds – Customer cancellation
Refunds can be claimed for bookings cancelled before May 31. After May 31 refunds will only be made if the places are resold as by then arrangements for events are in place. In all instances we reserve the right to levy an administrative charge of £1.
Refunds – Provider cancellation
Refunds will be provided in full for any events cancelled by providers. We are unable to provide any reimbursement or refund for any accommodation or transport booked if circumstances require an event to be cancelled.
Changes to the programme
In the event of circumstances beyond our control, we reserve the right to alter the programme and events.
Basis of participation
The organisers of the Moray Walking and Outdoor Festival recognise that outdoor activities carry a risk of personal injury dependent in part upon the skills of participants and prevailing weather conditions, both outwith the control of the organisers. Those taking part do so at their own risk and are responsible for their own actions and safety. In broad terms, the basis of participation is similar to that of individuals joining in club activities.
A key difference is that many events are led and take participants on unfamiliar routes. On led events, the event leader is responsible for route finding. A minority of events, usually offered by commercial providers, use fully trained instructors who have an additional responsibility for the overall safety of participants. If in doubt contact the provider.
Descriptions of events
Every effort is made to ensure that all events are described accurately and fairly to allow participants to make informed decisions. Ultimately event descriptions on this site are the responsibility of each event provider and the officers of The Moray Way Association cannot be held responsible for any inaccuracies. If there is uncertainty over what participation in any event entails then enquiries should be made to seek clarification.
Suitability of events
The safety and enjoyment of individuals on any event is largely dependent upon the fitness, skills and health of each individual. It is expected that participants use the information provided to choose suitable events, and do not undertake any event, or challenge within an event, that is beyond their capability.
In the unlikely circumstance that on the day of the event the leader has good grounds to doubt the suitability of their event for any individual, then they have the right to refuse admission without refund.
Young People and Vulnerable Adults
Young people (under 16yrs) and vulnerable adults are welcome on appropriate events but must be accompanied by an appropriate carer or responsible adult. The accompanying adult is best placed to judge the capability of their charge and has the full responsibility both for judging the suitability of the event for that young person or vulnerable adult and for their actions during the event.
In general dogs are welcome on walks, providing dog owners act responsibly in accordance with the Scottish Outdoor Access Code and ensure that dogs are kept under close control in the vicinity of livestock and in rural areas. The decision on whether dogs are welcome on individual events is the prerogative of the event provider, especially where transport is part of the event. If there is any doubt please contact the event provider before booking the event.
Updated February 2018